This job ad has been posted over 40 days ago...
Telesales Agent
at Mashreq Bank UAE in United Arab Emirates - Dubai
Mashreq Bank
UAE Mashreq began life as the Bank of Oman, based in Dubai, in 1967. Celebrating its 40th birthday in 2007, Mashreq has grown to its current position as the largest private bank in the United Arab Emirates (UAE). Innovation, Consistency and Prudence Named the 'Best Bank in the UAE' by Euromoney magazine in 2006, Mashreq is among the largest financial institutions in the region. Through a winning combination of innovation, consistency and prudence, Mashreq has established itself as a stable, profitable bank for its customers. Just as the UAE has enjoyed strong and consistent growth in recent decades, Mashreq has continued to expand the range of services it offers to customers, becoming a fixed and highly respected part of the financial landscape for businesses' and individuals' across the country.
Job Description
• Maintain specified number of calls, contacts and leads on a daily basis.
• Study all product manuals relevant to project being carried out to ensure that product knowledge is updated regularly.
• Study provided list to draw up cross-sell opportunities.
• List all objections being faced and update Team Leader during daily huddle.
• Update skills to profile customer wants / needs and to qualify prospects for correct produce fit.
• Encourage prospects to receive information and answer questions.
• Ensure that all tele-courtesy is being delivered to prospect at all times during the call.
• Keep updated with competitive knowledge.
• Be able to question prospects on financial behavior and product usage pattern to be able to identify needs for Mashreqbank products.
• Accurate and daily reports to Team Leader on all relevant issues as identified by Team Leader.
• Maintain effective use of the CRM along with timely closure of leads.
• Maintain consistent conversion rate, approval rate and reduction in rejection rate
• Has to work with in the acceptable audit & controls frame work of ethical sales.
Education
Basic - Bachelor of Business Administration ( Management ) , Bachelor of Commerce ( Commerce )
