catchskills

This job ad has been posted over 40 days ago...

Gulf Computers

A reputed IT consultancy and services provider, headquartered in Dubai (UAE), operating in the Middle East for the last 30 years, with a prestigious clientele including various Governement Departments and leading corporate business groups in the region

Job Description

Any Graduate. The selected candidate will be required to attend and respond to user calls relating to their technical problems and queries. He/She will be a Single Point of Contact for user for IT support required at the client site. He/ She will need to co-ordinate with the Projects Team and Engineers to get the escalation resolved to the satisfaction of the customer. As an important member of the Service Delivery Team, the responsibility for IT Service delivery at large customer sites will lie with them. The Key Results areas will be Customer satisfaction, call closure norms like Response time / Resolution time, MIS reporting, asset management etc.

Education

Basic - Bachelors in Computer Application ( Computers )