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Mashreq Bank UAE

Mashreq began life as the Bank of Oman, based in Dubai, in 1967. Celebrating its 40th birthday in 2007, Mashreq has grown to its current position as the largest private bank in the United Arab Emirates (UAE). Innovation, Consistency and Prudence Named the 'Best Bank in the UAE' by Euromoney magazine in 2006, Mashreq is among the largest financial institutions in the region. Through a winning combination of innovation, consistency and prudence, Mashreq has established itself as a stable, profitable bank for its customers. Just as the UAE has enjoyed strong and consistent growth in recent decades, Mashreq has continued to expand the range of services it offers to customers, becoming a fixed and highly respected part of the financial landscape for businesses' and individuals' across the country.

Job Description

• To manage efficiently a team of Counter Service Specialist and handle effectively the Branch counter area in a risk free and customer friendly manner.

• Ensure adherence by counter staff to policies and processes whilst striving to minimize operational losses

• Ensure all counter transactions are processed accurately and swiftly and in accordance with the laid down procedures.

• Reduce wait time and serve time by efficient processing of all transactions.

• Manage customer expectation for each interaction and ensure adherence to basic service standards set by the business.

• Eliminate risk of cash differences by diligently enforcing, controlling and monitoring the cash transactions processed and ensuring accurate delivery of cash to customers at all times.

• Be vigilant and alert on any possible frauds and risks.

• Provide continuous feedback to Branch Operations on process adherence and any observed inconsistencies at the counter through Branch Monthly Exception Reporting Mechanism.

• Ensure cash shortages and excesses both at counter and ATM are at zero.

• Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation.

• Maintain an up to date / balanced inventory of all security stationery.

• Adhere to all policies and processes to ensure an acceptable risk rating of the counter area by Audit.

• Report deviations / exceptions to concerned authority as per standard practice recommended by the Business.

• Enhance usage of ATM by customer coaching and ensure minimum risk for ATM maintenance.

• Maintain tight control on all Branch Sundry and Suspense & Income accounts and prepare / report monthly statements to Branch Operations.

• Ensure all Branch GL lines monitored, balanced and reconciled as per guidelines.

• Ensure any changes / modifications to the processes and policies made by HO are timely implemented.

• Ensure effective risk management and regulatory compliance for the Teller functions.

• To observe appropriate measures defined for cash & vault security.

Education

Basic - Bachelor of Business Administration ( Management ) , Bachelor of Commerce ( Commerce )