catchskills

This job ad has been posted over 40 days ago...

Gulf Computers

A reputed IT consultancy and services provider, headquartered in Dubai (UAE), operating in the Middle East for the last 30 years, with a prestigious clientele including various Governement Departments and leading corporate business groups in the region

Job Description

1> Manage IT Service request and ensure timely response and resolution of service requests within agreed service levels.

2> 1st Line support to community on the following.: - Windows O/S - Lotus Notes and Blackberry Email - Microsoft suite of software - Group Intranet & local Intranet - Internet related activities - business application - network issues

3> Ensure that PCs, notebooks, printers and other IT equipment are set up and configures to standards, the standards are reviewed with respect to changes occurring in technology, and continued compliance is evidenced through periodic checks. (eg w/s back up process, installation of licensed software, hard disk encryption, device hardening standards, remote usage configuration, shared printer connections, patch updates etc).

4>Monitor threats such as virus, spam, etc and initiate defensive actions both on a proactive preventative basis as well as on an incident basis.

Education

Basic - Diploma