This job ad has been posted over 60 days ago...


Customer Service Advisor

at Axiom Telecom in United Arab Emirates

Job Profile: CUSTOMER CARE ASSOCIATE
The Role:
We are actively seeking to recruit an individual who can operate in an efficient and effective manner to provide end-to-end assistance to customers, resolve and respond to a variety of customers queries and issues face to face, other various mode of communications in order to give the customer a high quality level of service and experience.

The Profile:
• To handle customers in a professional way as per the standards set to ensure that every interaction with the customer is a quality experience
• To ensure that the KPI’s are understood and met on a timely manner
• To understand and attending to special needs of customers in a timely fashion in order to meet and exceed customer expectations
• To provide technical/data support to customers most effectively and offer Loaner phones to customer wherever applicable
• To monitor & control on customer hold time, receipts, and delivery and service collections
• To collect cash on customers on repairs and reconciling the same by the end of the day with no discrepancy
• Attend and secure a good score in all internal trainings conducted
• Arrange all received shipments on a priority-FIFO sort which will ensure that the shipments are being identified and tracked in accordance with the production plan
•Preserve, handle and transport customer property under controlled and specified conditions to ensure that there is no damage or loss of customer property
•Minimize all job card errors and discrepancies which will assure clarity and parity in external customer information that are being communicated to the internal customers

The Essentials:
• Preferably a Degree holder or BE, Diploma in electronics
•Minimum of 1 year experience in customer relations /customer service in a reputed company/ mobile service industry as a customer care associate
•Fluency in English and knowledge in Arabic is an advantage
•Good command in Computer Operating System and supporting applications

 



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