catchskills

This job ad has been posted over 40 days ago...

Offshore Helpdesk & System Support
Offshore support vessel
Midwest Oil & Gas Inc
www.midwestoilgas.com
jobs@midwestoilgas.com
Provides first level support to users for all IT issues via the IT help desk system. Maintains the proper functioning of all shore side desktop and laptop computer systems. Ensures that antivirus, antispyware, patches and updates are always current on all computers. Maintains an inventory of all IT hardware and software in the office and on the ships. Maintains the Intranet. Makes all IT purchases for the company.
Essential Functions and Responsibilities: (M=Maintenance, NP=New Projects)
1. Configures laptops and desktops for use on office and on ships. (M)
2. Provides first level technical support to all issues raised via the IT help desk (Ready Desk) system. (M)
3. Provides support to ship staff via ship’s help-desk (Mantis) as assigned. (M)
4. Maintains the hardware and software on user laptop and desktops. (M)
5. Creates new user accounts, and manages password resets. (M)
6. Configures laptops for travel and checks quarantined incoming laptops for missing updates, malware and viruses. (M)
7. Scans for compliance, and applies critical updates, patches and service packs to applications and OS as needed. (M)
8. Performs software rollouts on user PCs. (M)
9. Handles requisitioning and purchasing of all IT items. (M)
10. Performs tape rotations for the backup of all servers. (M)