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Axiom Telecom

We are the largest retailer in the telecom industry.

Job Description

To actively manage, lead, motivate, and develop a team of customer service professionals and leading the team to achieve the Organizational goals. Manage on-going day to day activities by providing assistance and taking appropriate action to effectively resolve issues and escalate feedback to management to ensure that service level agreements are being met. Maintain & Establish departmental process to improve the quality of service provided. Monitor & Control on customer hold time, receipts, and delivery and service collections. Maintain & monitor the Turn around Time for repairs and follow up to keep up to customer commitments. Monitors, spot-checks, and audits cash handling to ensure accuracy and identify problems; ensure that cash drawers are reconciled by all Customer Service Executives on a daily basis and reports daily receipts Interprets policies and operating procedures of the customer service offices, recommends changes to Customer Care Manager; writes and maintains up-to-date procedures manuals and files; and disseminates information to subordinate staff in a timely manner. Secure a good score in all internal trainings conducted

Desired Candidate's Profile

Profile Graduate in any field Minimum of 4 years experience in customer relations/customer service Must be fluent in both ENGLISH AND ARABIC Good communication skill written & oral. Good MS office skillsExperience 4 - 8 years

Education Basic - Bachelor of Arts , Bachelor of Business Administration ( Management )

Nationality Any Nationality

Gender Any