catchskills

This job ad has been posted over 40 days ago...

MENA Business Services

MBS is a 100% GCC owned company with shareholders from Oman, Kuwait and Saudi Arabia. MBS has been formed as the managing company for its operational entities in Oman, UAE, Bahrain, Kuwait, and Saudi Arabia. MBS is a leader in business outsourcing and training services. It operates in three main areas: 1-Fully fledged Contact Centres that offer outsourcing services to local and international businesses in the region 2-Training Facilities that offer training courses to GCC nationals in the following disciplines: Medical Secretaries; Medical Transcription and Customer Service (Contact Centre Agents). 3-Medical Transcription Centers that offer medical transcription services to the medical facilities in the GCC region and in the United States of America.

Job Description

 Communicate ideas that may improve the service given to customers or other aspects of the business, from information obtained through customer feedback;

 Deliver services to customers;

 Maintain and project a positive personal and organizational image;

 Handle angry, abusive or rude customers effectively and continues to provide service;

 Maintain service when systems go wrong or break down;

 Process customer care information by storing, retrieving and supplying information when required both manually and electronically;

 Exercise discretion and confidentiality when dealing with customer information.

Education Basic - Intermediate School